Hi Team,
I am posting here because I have been locked out of our Vercel team account and need urgent assistance. I have already filled out the recovery form on 15th July 1:40PM AEST.
Account details:
- Team: in****74
- Owner email that is locked out: in*******.com.au
What happened: I am able to login to the project with my own account (v*******.com) however I have insufficient privileges to manage the project. The owner email has been locked out due to 2FA. We originally set up 2FA via SMS for this email account. At some point the 2FA method was changed to an authenticator app without our knowledge. We do not have access to the authenticator app and do not have recovery codes.
Impact: We have an active production application running on this account as part of a live community pilot program. We cannot deploy updates, manage environment variables, or access project settings. The pilot is time-sensitive and this lockout is directly affecting our ability to deliver.
What I need:
- 2FA reset or removal on the owner account
- Ability to add my account (v*******.com) as an owner on the team so I have independent dashboard access going forward
I have already submitted the account recovery form on 15th July at 1:40PM AEST. I have seen from other threads that resolution can take 10+ days. I want to flag clearly that this is a time-sensitive situation and I would appreciate any guidance on the fastest path to resolution including whether upgrading the privileges of my existing team account is something that can be done without owner access.
Thank you.