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# .ch domain nameservers stuck on pending after Vercel purchase

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Kaikaiswitzerland 2295 (@kaikaiswitzerland-22) · 2026-02-14

I purchased `kaikalfood.ch` directly through Vercel 3 days ago. The Vercel CDN shows `Active` but the nameservers have been stuck on `Pending` since day one.


system (@system) · 2026-02-14

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for [bonus points](https://community.vercel.com/t/introducing-the-vercel-leaderboard/1358).

[https://vercel.com/docs/projects/domains/troubleshooting](https://vercel.com/docs/projects/domains/troubleshooting)

You can also use [v0](https://v0.dev/) to narrow down the possibilities.


Kaikaiswitzerland 2295 (@kaikaiswitzerland-22) · 2026-02-15

Thanks, but I’ve already reviewed the troubleshooting guide — it doesn’t apply to my case.

This is NOT a DNS configuration issue. I purchased the domain directly through Vercel, so Vercel is the registrar. The problem is that Vercel never submitted the nameserver delegation ([ns1.vercel-dns.com](http://ns1.vercel-dns.com) / [ns2.vercel-dns.com](http://ns2.vercel-dns.com)) to the .ch registry (SWITCH).

The domain is still pointing to the default SWITCH nameservers ([a.nic.ch](https://a.nic.ch), [b.nic.ch](https://b.nic.ch), etc.) after 3+ days. Vercel’s own AI support confirmed this is a registration/provisioning issue on Vercel’s side.

I cannot fix this myself — a Vercel team member needs to look into why the NS delegation was never submitted to SWITCH for [kaikalfood.ch](https://kaikalfood.ch).

Could someone from the team please escalate this? Thank you.