[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [Help](/c/help/9) # Domain Status Still "Purchase in Process" After 10 Days 128 views · 6 likes · 10 posts Marko (@mjx) · 2025-07-16 · ♥ 1 Hey all, I purchased a domain through Vercel **10 days ago** on the 7th of July, but the status is still stuck on **"Purchase in process"**, and I'm unable to assign it to a project. The purchase definitely went through, the money left my bank account and I'm patiently waiting. This seems abnormal and it's blocking my deployment. Is there something I missed or does Vercel have to do something here? Thanks in advance for any help! system (@system) · 2025-07-16 The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for [bonus points](https://community.vercel.com/t/introducing-the-vercel-leaderboard/1358). https://vercel.com/docs/projects/domains/troubleshooting You can also use [v0](https://v0.dev/) to narrow down the possibilities. Marko (@mjx) · 2025-07-16 · ♥ 1 I checked the troubleshooting guide but for my issue it just says to contact support so here I am. 😅 Marko (@mjx) · 2025-07-17 Just checking in and wondering if anyone from the Vercel team might be able to look into this? Amy Egan (@amyegan) · 2025-07-17 · ♥ 1 That's certainly unusual! Let me see what I can figure out. Most likely going to need some help from one of the domain experts, but I'll get back to you as soon as I learn more Amy Egan (@amyegan) · 2025-07-17 Thanks for waiting. Digging into the logs, I found that the domain was flagged as a trademarked domain, so the purchase got blocked partway through. We've issued a refund. While Vercel doesn't currently support buying trademarked domains, you may be able to get that domain with a different registrar and then connect it to your project as a [third party domain](https://vercel.com/docs/domains/working-with-domains/add-a-domain). Please let me know if you have any other questions. Marko (@mjx) · 2025-07-17 · ♥ 1 Thank you so much for looking into this and getting back to me! I’ll get the domain somewhere else then and connect it that way, no worries at all. :slight_smile: Cheers! Marko (@mjx) · 2025-07-18 · ♥ 1 Hi @amyegan , sorry for bringing this up again. I tried deleting the domain from my list so I can re-add it but I'm getting an error: `Cannot delete corsa.app. Processing purchase.` Will the domain be removed from my account automatically so that I can re-add it myself or is there a way for someone in your team to remove the domain? Thank you in advance! EDIT: the domain works now, the status just still says "Purchase in process" 😅 I hit an edge case in Vercel's domain system, I guess! Amy Egan (@amyegan) · 2025-07-18 · ♥ 1 I'm glad it works at least! I don't think I have access to remove it, but I can get some help from the domains team when they're back in the office next week. Thanks for letting me know! :folded_hands: system (@system) · 2026-01-20 Hi @mjx! 🔔 This thread's been quiet for a while. If you're still facing issues, please share any relevant details (logs, screenshots, error messages) so we can take another look!