Hi, I'm trying to transfer a domain into Vercel and keep hitting this error:
Failed to initiate domain transfer. The payment for this transfer failed. Please check your payment method and try again.
I've gone through all the usual troubleshooting steps and ruled out the common causes:
- Domain age: Purchased in 2023, well past the 60-day ICANN requirement
- Registrar: Squarespace
- Domain lock: Confirmed via WHOIS — status shows only "active," no
clientTransferProhibited - Auth/EPP code: Freshly generated (within the last 2 days), entered exactly as provided
- Payment method: Called my bank directly — they confirmed there is no decline or block on their end for any charge attempt from Vercel
Since all of the standard causes check out, this looks like it could be a bug on Vercel's side rather than an actual payment issue — the error message may be generic/misleading.
Could someone from the Vercel team take a look at the backend logs for this transfer attempt? Happy to share the domain name and any other details via DM if needed.
Thanks in advance for the help.