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# Domains & DNS Transfer or renewal problem

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Fandy Razzle (@fandya46) · 2024-07-24

I had old bank details linked to my domain renewal and I forgot to update them until the day my domain was about to expire. I'm really worried that the auto-renewal didn't process because of this, which probably caused my domain to expire. Now, I'm anxious to know if there's anything I can do to recover my domain or if I've completely missed my chance.


Sebastian (@webmonkey) · 2024-07-24 · ♥ 1

Hi @fandya46,

I'm sorry to hear this has happened to you.
For billing related questions regarding your domain, please create a support case over at [vercel.com/help](https://vercel.com/help) and select the `Domain Renewals` problem area so our team can assist you more effectively and quickly.


Fandy Razzle (@fandya46) · 2024-07-25

Do you mean submit case? I have submitted It. It says case created successfully.
But I dont know how to track the case.

Thank your for your response.


Sebastian (@webmonkey) · 2024-07-25

I've had a look and can see that your support case is being actioned by our team already and they'll get back to you soon. Thank you for your patience.