[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [Help](/c/help/9) # Duplicate charge from invoice modification - Manual refund needed 23 views · 0 likes · 9 posts Xhy8759 (@xhy8759) · 2026-02-24 <!-- Questions that get answered the fastest are the ones with relevant info included in the original post. Be sure to include all detail needed to let others see and understand the problem! --> <!-- Current versus Expected behavior -->I upgraded to the Pro plan, which generated a $20.00 charge at 3:38 PM. I then requested to change the invoice billing information, which caused the 3:38 invoice to be refunded and a new invoice to be generated at 5:48 PM ($20.00). However, the billing information on the new 5:48 invoice was still incorrect, so I requested another modification. This resulted in a duplicate charge, creating a new $20.00 invoice at 5:56 PM with the correct billing details (algormula Pte. Ltd.). Current status: * 3:38 charge ($20.00): Already refunded ✓ * 5:48 charge ($20.00): Duplicate charge - needs refund (Invoice #69498B35-0002) * 5:56 charge ($20.00): Keep this one - correct invoice (Invoice #69498B35-0003) The 5:48 invoice was created through the invoice modification flow, so it cannot be refunded through the self-service refund form. I need manual assistance to process the refund for the duplicate $20.00 charge from invoice 69498B35-0002. Why the issue I created at 16 Feb still no response??? <!-- Code, configuration, and steps that reproduce this issue --> <!-- Project information (URL, framework, environment, project settings) --> Community Backoffice (@community-backoffice) · 2026-02-24 Hi there, sorry that you are facing this issue. You can open a **Billing** support case from [https://vercel.com/help](https://vercel.com/help) to get your refund. If you've already opened a case, rest assured our support team will help you as soon as they get to the ticket. > Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts. Xhy8759 (@xhy8759) · 2026-02-24 hi？no response now? Xhy8759 (@xhy8759) · 2026-02-24 The support ticket can’t be opened. Xhy8759 (@xhy8759) · 2026-02-24 Almost 10 days ago, the ticket 976469 still no response. Pauline P. Narvas (@pawlean) · 2026-02-24 Welcome to the community, @xhy8759! Thank you for raising this, however all we can do is wait for the support team to get back to you. :folded_hands: Appreciate your understanding! Xhy8759 (@xhy8759) · 2026-02-26 Are all members of support team are Out Of Office? The tickets has been raised over 2 weeks. It's ridiculous. Xhy8759 (@xhy8759) · 2026-02-28 still no response. Xhy8759 (@xhy8759) · 2026-02-28 Is it universal that cases would not be process more than 2 weeks? :slight_smile: