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# How long does it take to get a response from Vercel Support?

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Anshuman Bhardwaj (@anshumanb) · 2026-10-16

## How Vercel Support Works

Vercel has Customer Success Engineers available across multiple time zones to assist customers worldwide.

Tickets are processed in the order in which they are received. This means that when you submit your request, you will need to wait for all requests from customers on the same plan as you to be fulfilled before you receive a response.

The exceptions to this are Enterprise customers submitting tickets covered by a support plan or SLA - these customers make up a separate queue and receive support in line with the terms they have agreed with Vercel Support. Our Pro and Hobby tiers are not covered by a support plan or SLA.

## Reducing Your Support Queue Time
To reduce your Vercel Support response times, you can implement a support plan or SLA by speaking with our [enterprise team](https://vercel.com/contact/sales).

We highly recommend that businesses with production-critical workloads or time-sensitive deployments implement a support plan or SLA. By doing so, you will receive a specific turnaround time for responses from Vercel Support.

## Further Information
For more information regarding Vercel Support, please see our [support terms](https://vercel.com/legal/support-terms).