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# I need refund

119 views · 0 likes · 7 posts


Jiffies (@jiffies) · 2024-07-22

Last month, I subscribed to the Pro Plan just to test the monitoring features. This month, I was automatically charged, but I do not intend to use it anymore. I have downgraded the plan, but I was still charged $20. Can I get a refund? Invoice number: 4CD5FB80-0002.
I couldn't find any other way to contact you, and today is the first day of the automatic charge.


Swarnava Sengupta (@swarnava) · 2024-07-22

Hi,

Please create a ticket using this form: https://vercel.com/help


Jiffies (@jiffies) · 2024-07-22

I couldn't find any other way to contact you, and today is the first day of the automatic charge. Since I have downgraded my plan, I no longer have access to the ticket creation portal.


Amy Egan (@amyegan) · 2024-07-22

Everyone is able to open an `Invoice Enquiry` case regardless of their current plan type. You may need to tell the AI assistant that you're seeking help with a billing or invoice concern.

Opening a new case there will get you in contact with the billing specialists who can investigate the invoice for you.


Jiffies (@jiffies) · 2024-07-23

I can't figure out how to do it.I can't find open ticket entry.I provided the AI with the invoice ID and the required information, but I am not sure if it successfully created a ticket since no ticket ID was returned.


Amy Egan (@amyegan) · 2024-07-23

Did you fill in a form to create a case, or only talk with the AI?

If you're not able to see the support form, please tell the AI `I have a billing issue` and it will show you a form that you can use to open a new case.


Amy Egan (@amyegan) · 2024-07-24

I checked with the team to make sure you were able to open a new case. They confirmed that your case was created and they sent you an update. Thanks again for reaching out about this!