Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If you need help accessing your account, please use the account recovery form at vercel.com/accountrecovery to open a support case with the account recovery specialists. They may take some time to complete a thorough ownership verification process to keep your account safe. There's no need to open an additional case if you already have one open.

If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access.

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.

Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board.

I'm escalating case numbers 01369824, 01366168 to our specialist team for their review today.

Hi, just following up. It's been about 4 days since this was escalated to the specialist team (cases 01369824, 01366168) and I haven't heard anything yet. This is still blocking production on my end, so any update on timeline would be really helpful. Thanks for your patience in working through the caseload.

Hi Oynickj, checking in again on cases 01369824 / 01366168. It's now been a full week since these were escalated to the specialist team with no update. The site itself is still live, but I've been completely locked out of the dashboard this whole time, which is blocking active development. Could you share a status update or rough timeline? Happy to complete any additional identity verification needed to speed this along. Thanks.