Lost access to Vercel 2FA — no response since July 6 (Case s6Lr7wDcKKmn7gdf9-1EwOE) - Help

Hi Vercel Team,

I lost access to my two-factor authentication method (my passkey was accidentally deleted) and I do not have my recovery codes. I submitted a full account verification request to Vercel Support via email on July 6 with all the required information (email, account creation date, team, phone number, git provider/username, project URLs, and payment method details), as requested in your automated reply.

I sent a follow-up on July 7 asking for a status update, but I still haven't received a response.

Case/ticket number: s6Lr7wDcKKmn7gdf9-1Ew0E
Account email: ibu***.com

Could someone from the security team please help escalate this and let me know the current status? I have production projects tied to this account that I need to manage.

Thank you for your time.

I found your case and confirmed it's assigned to the right team and waiting on team member availability. Removing 2FA is a pretty big security risk, so human review is involved in the ownership verification process. Thanks for your patience while the team works to solve the cases opened before yours. You should hear from them soon

Hi Vercel Team,

I sent a follow-up on July 7 asking for a status update, but I still haven't received a response.

Case/ticket number: s6Lr7wDcKKmn7gdf9-1Ew0E
Account email: ibu***.com

Could someone from the security team please help escalate this and let me know the current status? I have production projects tied to this account that I need to manage.

Thank you for your time.