[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [Help](/c/help/9) # Neon integration branch creation timeout and access denied errors on Vercel 80 views · 4 likes · 9 posts Quentin Bardenet (@quentin-4242) · 2026-01-15 Hi everyone, We’ve been completely blocked for 48+ hours due to issues with the Neon integration. **Symptoms:** * Branch creation times out (`~2m49s`) on every preview deployment * `Access denied` when clicking **Open in Neon** from Vercel dashboard * I’m the owner of the Vercel project but can’t access the linked Neon organization **Support responses:** * Vercel support closed my ticket and told me to contact Neon * Neon support confirmed the org is “managed by Vercel” and opened a case on Vercel’s side So I’m stuck in the middle with no resolution. **Questions:** * Anyone else experiencing this since Jan 13? * Is there a way to “unlink” a Vercel-managed Neon organization and regain control without losing the database? This is a production app with paying customers. Any help appreciated. Anshuman Bhardwaj (@anshumanb) · 2026-01-15 Hi @quentin-4242, welcome to the Vercel Community! I'm sorry that you are facing this issue. Can you share the team slug in question with the neon db name and project IDs/preview deployment IDs for the Vercel project using the db? Quentin Bardenet (@quentin-4242) · 2026-01-15 · ♥ 1 Hi, thanks for looking into this! Here are the details: * **Team slug:** eagr/app * **Neon db name:** eagr-neon-db * **Vercel Project ID:** prj_lM8Arf3Dc6Nz8pq2KE2aaz5r7GNt * **Failed deployment IDs:** \[ajoute 2-3 IDs de deploys qui ont timeout\] Let me know if you need anything else. Anshuman Bhardwaj (@anshumanb) · 2026-01-15 Thanks. Seems like you mistakingly missed the deployment IDs. Quentin Bardenet (@quentin-4242) · 2026-01-15 · ♥ 1 Sorry, here's a failed deployment ID (last one): * ZoCNTiRA828oeakyhPW3YCsu5SP7 Let me know if you need more. Anshuman Bhardwaj (@anshumanb) · 2026-01-15 I'm checking the timeout issue with our engineers. But, in the meantime can you share a screenshot of "Open in Neon" error that you see? Maybe a GIF or screengrab. Because as an owner you should that flow should work. For me, even if I go directly to Neon and login with same email as with my Vercel account, I see the projects and teams on Neon dashboard. Quentin Bardenet (@quentin-4242) · 2026-01-15 · ♥ 1 The situation has changed slightly: My colleagues re-invited me to the Neon project, so I no longer see the "Access denied" error when clicking "Open in Neon" while logged in. **However:** * I'm only a **collaborator**, not an admin * I am the **owner of the Vercel project** but don't have admin rights on the linked Neon organization **To reproduce the original issue:** When I try the flow in a private browser window (login to Vercel → click "Open in Neon"), I land on an "Unauthorized" page. See screenshot attached. This confirms there's something broken in how Vercel passes authentication to Neon for this integration.  Anshuman Bhardwaj (@anshumanb) · 2026-01-16 Hi @quentin-4242, I got a confirmation that the underlying issue was resolved today. Can you check in your project if the deployments are working? Can you also retry this today: > When I try the flow in a private browser window (login to Vercel → click “Open in Neon”), I land on an “Unauthorized” page. See screenshot attached. Quentin Bardenet (@quentin-4242) · 2026-01-16 · ♥ 1 Hi, Yes, I confirm that everything is working now. Thank you all for your assistance!
