Hello Vercel/v0 Team,
I’m having a billing issue and need urgent help.
Problem:
I purchased a v0 Seats plan today (April 20, 2026) and the payment was confirmed by my bank. However, after 6+ hours, my account still shows 0 credits and the free tier — the Pro plan was never activated.
What I’ve tried:
Logging out and back in
Checking Account Settings → Billing
Contacting billing@vercel.com (they referred me back to the support chat)
The support chat kept resetting and closing
What I need:
Either activate my Pro plan, or process a full refund of $30.00 USD to my original payment method.
I have the invoice number and bank confirmation as proof.
Thank you.
my email