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# Paid Pro invoice, but team remains on Hobby — case unanswered since October 1

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Virtualcatalogo2027 7473 (@virtualcatalogo2027) · 2026-10-16

Hello Vercel team,

I am requesting help escalating an unresolved billing case.

Team: virtualcatalogo
Support case: CSE_01XNpRF6Ey50T3gw
Invoice: 8YDUZWOG-0003
Amount: USD 20, paid on October 1, 2026

The invoice is marked paid and explicitly lists Pro, but the team still remains on the Hobby plan. The support case was opened on October 1, with follow-ups on October 9 and October 12, and there has still been no human response as of October 16.

Could a Vercel staff member please check that this case is in the correct billing queue and escalate it to a billing specialist? Please either manually activate Pro using the payment already received, without another charge, or issue a full USD 20 refund. This is blocking production work.

I can provide any additional account or payment information privately through the existing support case.