After I made the payment I should be on the pro plan and not the hobby plan

Hi @dupreezjwork-4289 , in our findings there was a transient payment glitch. You can request a refund by opening a support case at vercel.com/help for this. You can then try to purchase again and it shall work. Please let me know if you have any other questions :slightly_smiling_face:

Hi @dupreezjwork-4289 , welcome to the Vercel Community! Sorry that you’re facing this issue. I’ve escalated and will keep you posted when I hear back.

How long does it take to resolve a case, because I am still waiting and I have submitted a case this morning?

Hi @dupreezjwork-4289 , it might take longer as our support team has a queue of billing cases. Did you request a refund in the case? Can you share the case ID?

Thanks for sharing. My colleague just shared that you can use our self serve refund service from Vercel.com/help by explicitly asking for a refund in the chat with your reason. [CleanShot 2025-11-03 at 18.19.35@2x] This will be much faster.

awesome, I did that and it seems like I will get the refund in 5-10 working days, thanks

Please Help! Paid for Pro, but still on Hobby plan

Help

dupreezjwork-4289 (Dupreezjwork 4289) November 3, 2025, 12:42pm 8

case id: #821986
I did, but initially the case was opened for buying the pro plan and staying on the hobby plan - and then in the messages I said I need a refund
Should I rather open another case specifically for the refund

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Please Help! Paid for Pro, but still on Hobby plan

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