Reaching out here after numerous attempts to contact Support via email regarding case 01120122. Writing from an alternate email address since my primary email is not recognized by the Vercel platform, including in this Community forum.
I’ve been unable to access my dashboard since April 19th, even though I am the owner of org which has been on a paid plan since 2022.
I’ve noticed several similar cases here, so I assume my situation is not unique.
Please respond to me via the email thread so we can resolve this issue ASAP.
Hey @arherzf8er. Do you have a another account with different email address? It’s possible you’ve entered the wrong one which led to the failed sign in message. Typos or recent email alias changes are pretty common causes
Thanks for reply, @amyegan, I had the only way to sign in with Google, which now returns User not found error
Interesting detail — all my projects are still served (and consuming credits), it’s just my account that has been removed somehow
Please advice the best possible way to work with Support for resolving this issue!
Seen your email with clarifications, thanks @amyegan
However, both methods (with Google + direct email input) are failing because there are no Vercel accounts associated with this corporate address
You can check the screenshot of email I got in topic start — Vercel thinks it has never seen this email address before
This coincided with April 19th incident, so there is definitely a connection between these events
I can provide more internal details (org/github) to Support but I never received any response from them by email since April 19th
And since that address is not known to Vercel — I guess it’s considered of no priority
I checked on your case to confirm it is correctly assigned to the account support team that can help you with this access issue. For security reasons, it’s a very limited number of people and we’re currently seeing longer wait times as the team works through a high volume of cases.
In the meantime, I recommend taking a look at the second obfuscated email address from the private message I sent. That’s the only one I’m able to see that seems associated with your account (my access is more limited than the account recovery team), and I believe you’ll be able to access your account if you sign in with that one instead of the first one used on your support case.
Please give that a try and let me know if it works for you
