Hey @arherzf8er. Do you have a another account with different email address? It's possible you've entered the wrong one which led to the failed sign in message. Typos or recent email alias changes are pretty common causes

Thanks for reply, @amyegan, I had the only way to sign in with Google, which now returns User not found error Interesting detail --- all my projects are still served (and consuming credits), it's just my account that has been removed somehow

Please advice the best possible way to work with Support for resolving this issue!

You may be able to log in by using the "Continue with Email" flow instead

I just sent you a private message with more details

Seen your email with clarifications, thanks @amyegan However, both methods (with Google + direct email input) are failing because there are no Vercel accounts associated with this corporate address You can check the screenshot of email I got in topic start --- Vercel thinks it has never seen this email address before

This coincided with April 19th incident, so there is definitely a connection between these events I can provide more internal details (org/github) to Support but I never received any response from them by email since April 19th And since that address is not known to Vercel --- I guess it's considered of no priority

How to escalate this issue to Support?

Hi @amyegan, any updates on this? Since nobody responding by email, how else I could escalate this issue?

I checked on your case to confirm it is correctly assigned to the account support team that can help you with this access issue. For security reasons, it's a very limited number of people and we're currently seeing longer wait times as the team works through a high volume of cases.

https://vercel.com/kb/guide/vercel-support-queue-time

vercel.com

How long does it take to get a response from Vercel Support? | Vercel Knowledge Base

Information on how long it might take Vercel Support to respond to your request.

In the meantime, I recommend taking a look at the second obfuscated email address from the private message I sent. That's the only one I'm able to see that seems associated with your account (my access is more limited than the account recovery team), and I believe you'll be able to access your account if you sign in with that one instead of the first one used on your support case.

Please give that a try and let me know if it works for you