[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [Help](/c/help/9) # Pro subscription paid but account still shows Hobby (billing sync issue) 12 views · 0 likes · 5 posts Kyle (@kyle-2624) · 2026-04-09 I’m experiencing a billing issue that is actively impacting production where my Pro subscription payment eventually succeeded, but my account is still stuck on the Hobby plan. This is blocking production usage and appears to be a backend billing sync issue. Looking for help to get the Pro plan activated or escalated to support.  It’s been stuck in this state for the past week and there’s no information about what to do here, and according to Vercel’s own AI, it’s a billing issue on their side. **Current:** * Account shows Hobby plan * Pro features are not فعال/active * Payment was already successfully processed **Expected:** * Account should be upgraded to Pro * Features and limits should reflect Pro plan * Subscription status should match successful payment **Reproduction (possibly):** 1. Started Pro trial on March 9 2. Trial ended March 23 and invoice (\~$20) was generated 3. Payment initially failed multiple times 4. Payment succeeded on March 31 5. After payment success, account still shows Hobby instead of Pro **Project information:** * Framework: N/A (billing issue) * Environment: Production * Affected: Entire account / all projects * Billing plan expected: Pro **In additional, for more context:** This has been affecting our production since the payment succeeded on March 31st. I already opened a Severity 1 support ticket the same day but haven’t received a response yet as of April 9th, and thought maybe the community would have a idea on what I could do. Pauline P. Narvas (@pawlean) · 2026-04-10 Hey, @kyle-2624! Have you got a case ID handy? I'd like to pass it on internally :slight_smile: Kyle (@kyle-2624) · 2026-04-11 Yes I do, @pawlean , it is 01074759. Kyle (@kyle-2624) · 2026-04-14 Hey, @pawlean were you able to pass it on internally or no? sorry to bump this. Pauline P. Narvas (@pawlean) · 2026-04-14 Thanks for sharing, I've passed it onto our billing experts. They should get back to you!
