Problem with account access

Help
1

Hi, I have a problem with accessing my vercel account / projects.

Since I started working for a startup and started using their Vercel team I lost access to my personal projects somehow. I guess it has something to do with connection to GitHub or my account being in some kind of deadlock. Would be great if you can have a closer look and help me restore my personal projects!

GitHub: Sneruall
Personal team: sneruall (I think so, hobby account)
Startup team: Hoopsai (pro account)

Please let me know if you need any additional details.

Best regards,
Laurens

2

Hi @lcvanroomen-8633, welcome to the Vercel Community!

Sorry that you’re facing this issue. Let me check to see what can be done here.

I’ll keep you posted.

1 Like
3

Hi @lcvanroomen-8633, it looks like the personal team is not linked with your GitHub credentials. So, I’d request you to send an email at registration@vercel.com with the personal team name you shared above and the GitHub account/new account email address.

They’ll guide you with the correct process to verify the ownership and can help to recover the projects linked with that team.

I hope this was helpful.

4

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