Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

1. Go to vercel.com/login
2. Choose to sign in using the email + one-time password (OTP) option.
3. Select Use another sign-in method
4. Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
5. Follow the remaining prompts to complete the recovery process

If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access.

If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. There's no need to open an additional case if you already have one open.

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.

Hi @hangdt369-sys. Thanks for sharing what you already tried! I found your support case and it looks like the team requested more information. They'll be able to continue with their ownership verification process after you reply with those details

is there someone i can talk to?

You'll be able to talk to your support specialist when they reply to your case

It looks like your case is solved now, but please followup there if you still have any issues signing in