Team flagged for abuse with zero projects - no reply on cases 01546033 / 01575133 - Help

Hi, my Hobby team "haydarnt8" has been showing "This team has been flagged for abuse" and I can't deploy anything. The team has no projects at all and nothing has ever been deployed on it, so I really don't know what triggered this.

I submitted the appeal form on Sep 14 (case 01546033) and got no reply in 10 days, so I submitted it again today with more details (case 01575133). I also replied to the Safety team at registration@vercel.com on Sep 20, no reply yet. Neither case shows up in my dashboard Support Center, it just says "No Cases", so I have no way to follow up.

Some context in case it helps: my registration was already reviewed and approved by your team back in May (case 01158594) because of the SMS verification issue with Iraqi phone numbers. The second email on my account is my own backup address, I added it when I enabled 2FA.

Could someone from the team take a look and check the flag on team haydarnt8? Thanks.

Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

Go to vercel.com/login
Choose to sign in using the email + one-time password (OTP) option.
Select Use another sign-in method
Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
Follow the remaining prompts to complete the recovery process

If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access.

If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. There's no need to open an additional case if you already have one open.

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.

Could someone from the team take a look and check the flag on team haydarnt8? Thanks.

Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

Go to vercel.com/login
Choose to sign in using the email + one-time password (OTP) option.
Select Use another sign-in method
Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
Follow the remaining prompts to complete the recovery process

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.