[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [Help](/c/help/9) # Unpaid Vercel Pro invoice blocking account upgrade after trial ends 35 views · 4 likes · 7 posts piehealthcare (@dev-4928) · 2026-03-31 I started a `Pro` trial on January 5, 2026, and after it ended on January 19, 2026, I was automatically charged `$20.00` for a `Pro` subscription that I did not authorize or intend to continue. - I did not receive any notification about this payment failure, so I was unable to cancel the invoice within the standard 30-day refund window. - I only discovered the outstanding invoice when I recently tried to upgrade my account, at which point I was blocked from proceeding. Due to this lack of communication about the payment issue and the fact that this unpaid invoice is now preventing me from upgrading my account, I am requesting that this invoice be cancelled immediately. I have been waiting over a week for a response on case `#1060325` without any acknowledgment from the support team. Community Backoffice (@community-backoffice) · 2026-03-31 · ♥ 1 Hi there, sorry that you are facing this issue. You can open a **Billing** support case from https://vercel.com/help to get your refund. If you've already opened a case, rest assured our support team will help you as soon as they get to the ticket. > Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts. piehealthcare (@dev-4928) · 2026-03-31 · ♥ 1 It’s another AI response. It just keeps repeating endless requests to create cases. It would take a human less than 10 minutes to resolve this issue, but I’m stuck in a system where I might not receive a response for a week. piehealthcare (@dev-4928) · 2026-04-02 I opened a support case (#1060325) on March 25, but I haven’t received any response yet. How long do I have to wait? Pauline P. Narvas (@pawlean) · 2026-04-02 · ♥ 1 Hey! I’m sorry about the wait. Our billing team are working through our backlog and will get back to you as soon as possible! Appreciate you already creating a case. We’ll share internally :) piehealthcare (@dev-4928) · 2026-04-08 @pawlean I haven’t received a response to my open support case yet. What else should I do? Pauline P. Narvas (@pawlean) · 2026-04-09 · ♥ 1 Appreciate you for being patient. :folded_hands: