Urgent: Account Recovery Request Pending for Over a Week – Unable to Access My Account - Help

(edited)

Hi Vercel Team,

I'm reaching out because I've been locked out of my Vercel account for over a week and haven't received any update on my account recovery request.

When I try to sign in, I'm prompted for two-factor authentication (2FA). However, I have never intentionally enabled 2FA, set up an authenticator app, created recovery codes, or configured a passkey for this account.

I submitted an account recovery request over a week ago, but I have not received any response.

Recovery Thread ID: thread::BFv8O1t_LnuSKskQziZPGUE::

This account contains active projects that I need access to, so I would greatly appreciate it if someone from the Vercel team could review or escalate my recovery request.

I'm happy to provide any additional information required to verify ownership of the account, such as my account email, GitHub username, project names, domains, or billing information, through a private channel.

Thank you for your time and assistance. I would greatly appreciate any update on my case.

Vercel Staff

Hi ,

I'm so sorry to hear you're locked out

Cases opened through the account recovery page are automatically assigned to a small, but growing, team of account recovery specialists. There's a careful ownership verification process whenever someone requests access outside of the usual login flow. That process is a bit slow right now, so the team is building system improvements to make that process faster.

Thanks for being so patient while the team works to resolve all cases as quickly as possible while keeping everyone's accounts safe and secure

reply to #2

Hi, thank you for your response and for the update.

I completely understand that the team needs to carefully verify account ownership to keep accounts secure, and I appreciate the work being done to improve the process.

I was just wondering if it would be possible to check whether my recovery request is still in the queue or if it could be escalated, as I've already been waiting for over a week and this account contains projects that I need to manage for work.

For reference, my recovery thread ID is:

thread::BFv8O1t_LnuSKskQziZPGUE::

I'm happy to provide any additional information required to verify ownership if needed.

Thank you again for your time and assistance.

Vercel Staff

We just shipped a new 2FA recovery option that's much faster. If your account is eligible, you can use this method for an instant unlock:

https://community.vercel.com/t/new-2fa-recovery-option/46627?u=amyegan

Vercel Community

New 2FA recovery option

We understand that being locked out of your account is frustrating, so today we shipped a better recovery option. If your account is eligible, you can use...

Please give it a try and let me know if that solves it for you