Hi @amyegan, sorry to tag you directly. My billing case is still awaiting response and this Community post has had no reply for 3 days. I have already received a “final charge attempt / shutdown coming soon” warning, while I am actively trying to pay.

Case ID: #01q49BnionQsCoq7 Invoice: UYZKGZRG-0009

Could you please check whether my case is in the correct Billing queue and, if possible, help escalate it before my applications are suspended? Thank you.

Thanks for tagging me in @yszhukova-6694

I just send you a private message with the invoice payment link so you can enter the correct payment details. LMK whether that works for you or you run into any trouble with it. I'll make a note on your case when I hear back from you to make sure the billing team knows the latest

Hi Amy, thank you for the payment link. I checked it, but it appears to be the same invoice UYZKGZRG-0009, which is still issued with my old Spain billing address.

I have already tried paying this invoice directly through the Stripe Hosted Invoice page, and the payment failed there as well.

My current Vercel billing profile and card billing details are now Singapore. Could you please ask Billing to void/reissue the invoice with the current Singapore billing profile or recreate the Stripe payment session, rather than sending the same existing hosted invoice link?

Each failed authorization incurs a fee from my card provider, so I would prefer not to retry the unchanged payment session. Thank you.

Thanks for giving that a try. I've asked for help from the billing team

The team let me know they shared an update on your support case. Please reply there to let them know if you still have any trouble with it 🙏

Hi, I have one more important update.

I also tried starting a completely new v0 Plus Plan ($30/month) using Google Pay, instead of the direct card payment method.

The checkout was created correctly with my current Singapore billing profile: 1 member: $30.00 Estimated tax: $2.70 Today's total: $32.70

However, the payment still failed with the message: “Payment failed. There was an error processing the card.”

This suggests the issue is not limited to the old Business invoice or to the previous direct card payment attempt. Both a new Business subscription and a new Plus subscription/Google Pay payment are being rejected.

Could you please ask the Billing/Payments team to check whether there is a restriction or an issue with the Stripe customer/payment profile associated with my v0/Vercel account?

I will not make further payment attempts until you advise how to proceed, as the failed attempts incur fees from my card provider.

Please keep the case open. Thank you.

Hi Amy, I have an additional update that may be important for the Billing/Payments team.

I previously paid for Vercel/v0 successfully using a Mastercard issued by the same card provider. That Mastercard was later discontinued by the issuer and replaced with Visa cards.

I have now tested two different newly issued Visa cards, and both fail with the same “Payment failed” error. I also tested Google Pay, with my Singapore billing address and a Singapore VPN, and the result is still the same.

The card provider has confirmed that the cards are active and working, but they have not officially tested their cards with Vercel.

Could the Billing/Payments team please check the Stripe logs for my latest failed attempts and provide the exact decline/error code and decline reason?

In particular, I would like to know whether the rejection is related to the Visa BIN/issuer, card type, country of issuance, recurring-payment/card-verification requirements, or a restriction associated with my Stripe/Vercel payment profile.

My previous Mastercard worked with Vercel/v0; two replacement Visa cards do not.

I will not make further payment attempts until the cause is identified, because failed authorizations incur fees from my card provider.

Thank you.

The support team shared an update on your support case on Monday. They've credited the invoice and you can upgrade your plan again at any time. Please follow up with your support case if you have any questions