I sent a ping to the billing team, your case is in the queue. I can see an open invoice but no record of payment, and usually this means your bank will reverse the charge soon since it's not acknowledged end-to-end, but the billing engineers will have more access to see if the issue is somewhere else on our side.

We don't usually pause overdue Pro accounts until after a 2 week grace period, to allow time for billing issues and banking systems to be resolved. If it's taking too long, feel free to reach out here again and I'll try to escalate again

Hi Jacob,

Just wanted to give you an update — the payment has now gone through successfully, the invoice is marked as paid, and the overdue notice has disappeared. The Pro plan is active again and everything is back to normal.

I've attached the payment receipt for reference.

Thank you very much for taking the time to ping the billing team and help escalate the issue. Your response on the community forum was genuinely reassuring, especially when I was worried about the account being suspended.

Really appreciate your help and the support!