[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live)

[Help](/c/help/9)

# Urgent: Production domain ([bbqp.pro](https://bbqp.pro)) is blocked in Russia, confirmed Vercel IP issue

177 views · 0 likes · 4 posts


thetaranov (@thetaranov) · 2025-12-04

Hello Vercel Community,

I'm facing a critical issue. My production domain **[bbqp.pro](https://bbqp.pro)** is completely inaccessible in Russia without a VPN.

**Details:**

* My project's default URL, **[bbqp.vercel.app](https://bbqp.vercel.app)**, works perfectly in Russia.

* The custom domain **[bbqp.pro](https://bbqp.pro)** does not work.

* The AI support assistant guided me through troubleshooting. We confirmed that the problem is **not with Cloudflare**.

* I disabled the Cloudflare proxy ("DNS Only" mode) as a test. The site was still blocked. This proves that the underlying Vercel IP address assigned to my custom domain is on a regional blocklist in Russia.

The AI assistant confirmed this is a "legitimate infrastructure issue" and prepared a support case, but I am on the Hobby plan and cannot submit it.

Is there any way to have my project moved to a different, non-blocked IP range? As it stands, my production site is unusable for my entire target audience.

Thank you for any help.


system (@system) · 2025-12-04

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for [bonus points](https://community.vercel.com/t/introducing-the-vercel-leaderboard/1358).

[https://vercel.com/docs/projects/domains/troubleshooting](https://vercel.com/docs/projects/domains/troubleshooting)

You can also use [v0](https://v0.dev/) to narrow down the possibilities.


Jacob Paris (@jacobparis) · 2025-12-12

Hi, we first need to identify specifically which kind of block is affecting your project

Can you run the script here and reply back with the contents?

[https://github.com/vercel-support/vercel-connect-debug](https://github.com/vercel-support/vercel-connect-debug)


Jacob Paris (@jacobparis) · 2026-01-23

Hi @thetaranov, I wanted to check in regarding the accessibility issue with your custom domain [bbqp.pro](https://bbqp.pro) in Russia. Have you had a chance to run the script I shared? Let me know if you still need help or if you've found a solution!