[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [Help](/c/help/9) # v0 account remains blocked after payment due to outstanding invoices for inactive months 28 views · 0 likes · 6 posts nand0 (@castellarifernando-3) · 2026-03-16 ## Problem I am writing to express my deep frustration regarding my `v0` account status. I have been a loyal user since the very beginning, but my recent experience has been far from the high standard I previously associated with your support. **The Issue:** I stopped using my `v0` account in **September 2025** for personal reasons. Upon my return this month, I paid a **$30 invoice** (referring to March) to reactivate my subscription. However, my account remains **blocked**. The system is demanding payment for “outstanding” invoices from **October, December, January, and February** — months during which I did not use the service at all. ## Current Status - I have already paid `$30` to regain access, yet I am still locked out. - Your AI support assistant confirmed this is a “common issue” but stated that only a human agent can resolve it. - I opened **two tickets a week ago**, and I have received **zero response** so far. It is incredibly disappointing to see the support quality decline so significantly. In the past, issues were resolved almost instantly. Now, I am forced to bring this to the community because my formal requests are being ignored while I am being charged for months of inactivity. I request that you **waive these incorrect charges** and **restore my account access immediately**, as I have already fulfilled the payment for my current usage. Looking forward to a swift resolution. system (@system) · 2026-03-16 If you're having trouble deploying an Express app, this guide can help. https://vercel.com/guides/using-express-with-vercel You can also ask [v0](https://v0.dev/) for suggestions tailored to your own project setup. nand0 (@castellarifernando-3) · 2026-03-16 Ticket ID / Case Number: #1011861 Amy Egan (@amyegan) · 2026-03-17 Thanks for sharing the case number! Looking into this now nand0 (@castellarifernando-3) · 2026-03-17 Thank you so much, Amy, can’t wait to be back for real. nand0 (@castellarifernando-3) · 2026-03-18 Hi Amy, nothing has been answered yet, can you look into it? Thanks