[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [Feedback](/c/feedback/8) # v0 failing to remove logo background and exhausting credits without results 13 views · 0 likes · 2 posts Isaiah (@isaiahgarcia15829-34) · 2026-03-11  ## Problem This happens all of the time, it should be documented that up to this pint, due to situations just like this, Vercel has abused at least $20 of mine. Its so disappointing when I depend on this for my success and I can’t do a simple procedure. `ChatGPT` works fine on the other hand, so I know it’s not a network issue. ## Current Behavior - `v0` fails to remove grey background from logo. - `v0` fails to fit logo in the header correctly. - Credits are consumed despite the task failing. **Error:** > **Out of Credits: v0 stopped because you are out of credits. Please add more credits to continue.** I expect a full refund or extra reimbursement of credits. This is business and just because AI Vibe Coding is getting more popular doesn’t give you a right to steal/abuse my money/investment. I’m telling you right now Vercel, I know a lot about business. If you do not respond to this email promptly I will build a case and get way more money then I put into all of my AI investments combined. Community Backoffice (@community-backoffice) · 2026-03-11 Hi there, sorry that you are facing this issue. You can open a **Billing** support case from https://vercel.com/help to get your refund. If you've already opened a case, rest assured our support team will help you as soon as they get to the ticket. > Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.