Hello Vercel team,

I’m experiencing a serious issue with v0.dev Premium subscription and workspace access, and I’m hoping someone from the team can help or escalate this.

What happened:

• I purchased the $20 v0 Premium subscription via Stripe

• The subscription was successfully activated

• I later disabled auto-renewal (not cancellation)

• The UI explicitly confirmed that the subscription would remain active until January 28

Immediately after disabling auto-renew:

• My entire v0 workspace was reset

• All chats and projects disappeared

• The Premium subscription no longer appears in the UI

• Billing page shows no active plan

However, the $20 payment was successfully charged via Stripe.

This does not look like a refund or cancellation — it appears to be a subscription / workspace desynchronization issue.

I have already contacted Vercel support and a case was created: Case #899187

I’m posting here in case someone from the v0 / billing team can help:

• restore my v0 Premium subscription and workspace until Jan 28, or

• issue a refund if restoration is not possible

I’m happy to provide any additional details (payment timestamp, Stripe reference, account email, etc.).

Thank you — this behavior is clearly not expected, and I’d really appreciate any help resolving it.