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# v0 Premium subscription not activating after successful payment

44 views · 4 likes · 6 posts


Rbedzir 8444 (@rbedzir-8444) · 2026-03-07 · ♥ 2

Hi,  

## Problem
I upgraded to `v0 Premium` today but my account is still showing as `Free`.  

## Details
- **Invoice number:** `BDXKYVPF-0003`  
- **Amount paid:** $20.00  
- **Date:** March 7, 2026  
- **Product:** `v0 Subscription`  

## Current Behavior
The payment was successful and shows as **"Paid"** on my invoice, but my plan hasn’t updated. I’ve tried logging out/in and refreshing the page, but it’s still showing `Free`.  

Could someone please help me resolve this sync issue?  

Thanks!


GuillaumeB (@guillaumeberry) · 2026-03-07 · ♥ 1

Same here.


Conwatcher 9154 (@conwatcher-9154) · 2026-03-07 · ♥ 1

same here! I was in the middle of a web page design.


Maya Avendaño (@mayven) · 2026-03-09

Hey everyone, firstly thank you for upgrading and raising this. 

There was an unexpected issue with one of our billing systems involved in processing the transaction, so some subscriptions were not completed successfully. 

The team is aware and are working through the cases that were affected. Can you confirm if your plans have updated now?


Maya Avendaño (@mayven) · 2026-03-09

Hey @rbedzir-8444, I've had confirmation that your subscription has been fixed, and you have access to premium. Happy building!


Maya Avendaño (@mayven) · 2026-03-09

Welcome to the community! 

If it has not been resolved for you yet, please can you provide an Invoice ID / customer ID so I can pass it to the team to check? Thanks!