[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [Help](/c/help/9) # v0 Team plan account status remains Free after successful payment 82 views · 8 likes · 17 posts Intradayprivate 9686 (@intradayprivate-9686) · 2026-03-07 · ♥ 2 ## Problem I upgraded to the `v0 Team plan` today, but my account is still showing as `Free`. ## Details - **Invoice number:** `GH1UXADF-001` - **Amount paid:** `$30.00` - **Date:** March 7, 2026 - **Product:** `v0 Team plan` The payment was successful and shows as **“Paid”** on my invoice, but my plan hasn’t updated. I’ve tried logging out and in and refreshing the page, but it’s still showing `Free`. Could someone please help me resolve this sync issue? Thanks! GuillaumeB (@guillaumeberry) · 2026-03-07 · ♥ 1 Same issue. Conwatcher 9154 (@conwatcher-9154) · 2026-03-07 · ♥ 2 The exact same issue here! I’m in the middle of building a web page. How do we actually get help, or is this just a place we can gripe about it? Maya Avendaño (@mayven) · 2026-03-09 Hey everyone, firstly thank you for upgrading and raising this. There was an unexpected issue with one of our billing systems involved in processing the transaction, so some subscriptions were not completed successfully. The team is aware and are working through the cases that were affected. Can you confirm if your plans have updated now? Maya Avendaño (@mayven) · 2026-03-09 Hey @guillaumeberry @conwatcher-9154, I've replied in the other posts you replied to, thanks! Maya Avendaño (@mayven) · 2026-03-09 @intradayprivate-9686 update, I've had confirmation this has been refunded - apologies for the friction here! lwr (@lassewrobel-5519) · 2026-03-13 The same issue occured today on my account as well @mayven . Could you please investigate? Thank you in advance (Invoice ID: **QX7VLE63-0001** ). Maya Avendaño (@mayven) · 2026-03-13 · ♥ 1 Hi @lassewrobel-5519, I'll pass this onto the team to investigate. Maya Avendaño (@mayven) · 2026-03-13 @lassewrobel-5519 can you tell us more about what you're seeing? lwr (@lassewrobel-5519) · 2026-03-16 Sure, in the vercel.ai **admin center>team settings>/billing** V0 is displayed as “teams active, renews April 13”. **admin center>team settings>/invoices** shows successful purchase. Once pressing “manage”, V0 opens, but shows “free plan”. No name or value next to the V0 logo (previously there was some). Vercel admin center invoices  Vercel admin center billing  V0 billing section  V0  lwr (@lassewrobel-5519) · 2026-03-16 Issue flow: initial subscription purchase was successful, V0 team plan worked for about 30 minutes, then the team name and URL were changed in vercel.ai admin center, then V0 showed “free” again. Also, old chats are gone and now no chats are loading. I hope this helps debugging  Anshuman Bhardwaj (@anshumanb) · 2026-03-16 Hi @lassewrobel-5519, I can see that your v0 Team plan was activated correctly. But, when you got to v0.app you are not able to select your team from the account switcher at top? If you see your team name in the switcher try selecting that. Let me forward this to our team. lwr (@lassewrobel-5519) · 2026-03-16 · ♥ 1 Thank you, I can not select any team from V0 interface. Therefore, I can not change between “personal” or “team”. Intradayprivate 9686 (@intradayprivate-9686) · 2026-03-16 I have got my Refund Thank you Amy Egan (@amyegan) · 2026-03-16 Thanks for your patience while we dug into this! https://community.vercel.com/t/v0-premium-subscription-not-activating-after-successful-payment/35615/22?u=amyegan lwr (@lassewrobel-5519) · 2026-03-17 I still can not switch (no option next to logo) between my personal and the payed “teams” V0 account. Therefore, issue still persists on my side.  Inovasidantransformasi09 7510 (@inovasidantransforma) · 2026-03-17 · ♥ 1 same with me.
