[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [v0](/c/v0/59) # Vercel account stuck on Hobby plan after upgrading to Pro 68 views · 1 like · 10 posts Chris 6129 (@chris-6129) · 2026-02-17 I'm experiencing an issue where I'm unable to upgrade my Vercel account from the `Hobby` plan to the `Pro` plan. ## Problem When I attempt to upgrade to `Pro`, the interface indicates that the upgrade was successful, but the account status remains on the `Hobby` plan. I am currently in a holding pattern and unable to access Pro features. ## Status - I have already opened a support ticket but have not received a response in several days. Sean (@heystu) · 2026-02-17 Are you being charged by chance? Can you send any screenshots of the above please. Jacob Paris (@jacobparis) · 2026-02-17 Generally this happens when the payment ends up failing. The support team can help directly when they get to your ticket but double check to see if you were actually charged Chris 6129 (@chris-6129) · 2026-02-19 [HERE](https://drive.google.com/file/d/1ooaz6ChsC4lqs-_9xdnDGsL8SX94Y1Xp/view?usp=sharing) is a link to a screen share of what happens when I try upgrade. I also got charged 50cent on my CC then it disappeared after 1 minute. I have went through the process about 20 times and it has not worked nor have I actually been charged. Very frustrating…?? Chris 6129 (@chris-6129) · 2026-02-19 How long does it take to get a response from support? This seems like way too long! Pauline P. Narvas (@pawlean) · 2026-02-19 · ♥ 1 There's a backlog to go through, the team will get to you soon. Thank you :slight_smile: Chris 6129 (@chris-6129) · 2026-02-22 Still nothing after 7 days and my deployment has been on hold. This is ridiculous Chris 6129 (@chris-6129) · 2026-02-28 Still have no heard back..? Chris 6129 (@chris-6129) · 2026-03-03 17 days and nothing back. Is this normal? Pauline P. Narvas (@pawlean) · 2026-03-03 Appreciate your patience! I'll let the support team know. What's your case number?