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# Vercel domain nameservers not provisioned for .be domain after purchase

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Elvistoiture (@elvistoiture) · 2026-03-24

## Problem
I purchased `elvistoiture.be` through Vercel ~10 hours ago. Payment was processed successfully, the domain appears in my dashboard, and DNS records (`ALIAS`, `CAA`) were auto-created.

However, the nameservers were never delegated to `ns1.vercel-dns.com` / `ns2.vercel-dns.com`. The dashboard still shows “Pending” (expected: max 4 hours). WHOIS confirms the domain is registered via `Name.com` but the NS records point to the default `.be` parking servers, resulting in `NXDOMAIN`.

## WHOIS Output
```bash
Domain: elvistoiture.be  
Status: NOT AVAILABLE  
Registered: Mon Mar 23 2026  
Registrar: Name.com, Inc  
Nameservers: “We only activate this domain name once the contact details of the domain name holder have been validated.”
```

## Vercel API Response
```json
{
  "nameservers": [],
  "intendedNameservers": ["ns1.vercel-dns.com", "ns2.vercel-dns.com"],
  "configVerifiedAt": null
}
```

## Context
The Vercel support chatbot confirmed this is a provisioning issue but cannot create a support case on Hobby plan. Could a Vercel team member please look into the nameserver delegation for this domain?

- **Team:** elvistoiture  
- **Domain:** `elvistoiture.be`


system (@system) · 2026-03-24

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for [bonus points](https://community.vercel.com/t/introducing-the-vercel-leaderboard/1358).

https://vercel.com/docs/projects/domains/troubleshooting

You can also use [v0](https://v0.dev/) to narrow down the possibilities.