[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [Help](/c/help/9) # Vercel support ticket creation fails with 500 Internal Server Error and timeout 23 views · 2 likes · 2 posts Songkeys (@songkeys) · 2026-03-31 · ♥ 1 ## Problem Found an issue when trying to create a support ticket. ## Steps to Reproduce 1. Tried to create a ticket via this page: [https://vercel.com/euka/~/support/cases](https://vercel.com/euka/~/support/cases) 2. Got a timeout every time. ## Current Behavior Now I have two issues… **Error:** > **500: Internal Server Error**  Riz (@rizbizkits) · 2026-03-31 · ♥ 1 Hey there! Our engineering team has shipped a fix for support case creation which you can monitor here: https://www.vercel-status.com/incidents/9ks3dc1z7th0