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# Why is vercel pro plan tech support so slow to respond

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Forkingcodetime (@forkingcodetime) · 2025-05-28 · ♥ 1

I purchased a paid plan in order to access tech support after Vercel's github integration broke on Vercel's end.  I saw that response time is supposed to be no more than 8 hours.  The first response to my case came in at almost exactly 8 hours later.  I tried what they suggested and got back to them within twenty minutes, letting them know the issue still exists.  It is coming up on 17 hours since I sent my reply with no answer as to what happens next.

I need this issue fixed immediately.  How do I get vercel tech support to contact me back faster?