Have lost access to Neon database

Ollie Nicholson
Wed, 10 Dec 2025 21:02:32 +0000
Help

I created a Neon database via the marketplace integration on Vercel. Now for some reason I have completely lost access to this database. I was on a paid plan and then downgraded to free - perhaps this occurred then?
I need assistance in locating my database and regaining access to it as my website is currently down as a result.
Here is the host: ep-summer-bonus-a7ol1rmj-pooler.ap-southeast-2.aws.neon.tech however when I try to connect I get password authentication failed for user 'neondb_owner', but password was never changed and I have completely lost access to the database via the Vercel admin panel and Neon.
Can someone please advise what my options are?

3 posts - 3 participants