2FA lockout - no human response since July 10 (commercial account, case open) - Help

Hi Vercel team, I've been locked out of my account due to 2FA. I lost access to my security key and do not have recovery codes.

Timeline:

July 10: Submitted the account recovery form and replied to the verification email with ALL requested details (account email, GitHub username, project URL, payment card last 4 / expiry, billing address, account creation date).
July 14: Sent a follow-up reply.
Today is July 20 — 10 days later, still no human response, only the automated "high volume" email.

This is a COMMERCIAL account: my production project is actively used by my company for daily inventory and sales operations. Being locked out of the dashboard prevents me from managing production deployments, which is business-critical.

I have already provided full proof of ownership via email. I am NOT posting sensitive details here for privacy reasons — I can provide any verification privately to a support/security team member.

Could a moderator please help escalate my open recovery case to the security team? I've done everything the process asked and just need a human to review it.

Two important notes I can verify privately with a moderator:

I'm posting from a different email than my locked Vercel account (the forum account and the locked account are not the same).
I already have an open recovery case/email thread with support.

I'm not sharing account emails, payment details, or case references publicly for privacy. I'll provide all of these to a moderator or security team member privately.

Thank you.

Hi – huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board.

If you're comfortable sharing only your case number here (or email it to me at jo@vercel.com), I'll escalate to the specialist team today.

Thanks so much…

Thank you so much, Jo! I really appreciate you taking the time to reply and offering to escalate.

I've just emailed my details to jo@vercel.com. One thing to note: my recovery emails from Vercel Support don't contain a case number (#01xxxxxx) — the only reference is a thread ID, so I've included that along with my account email, GitHub username, and project details.

It's now been 13 days since my initial reply on July 10, and my project is used daily by my company for production operations, so I'd be very grateful for any help getting this in front of the specialist team.

Thank you again for your help!