juanviotta Resolved — found the cause, and it wasn't the createDeployments setting. The culprit was an invalid source pattern in a cache-control header rule in our vercel.json, introduced in commit 89bcb08c (Nov 12). The file was valid JSON, but Vercel rejects that header pattern at validation, so deployment creation was rejected before a deployment ever existed — which is why the Deployments list showed nothing, not even a failure, and deploy hooks sat in PENDING. Fix: removed both cache-control header entries, kept the /(.*) security headers and the /index.html redirect (commit c68dad3). The next push

Amy Egan I've shared a link to this post with the abuse investigation team. Please use the abuse reporting form at vercel.com/abuse for future reports to ensure the team gets your report without delay

Amy Egan Hi @fracabu. From what I can see in the logs, it looks like the payment was attempted multiple times and failed each time. If you have another payment method that you can try, that might solve it. Make sure the payment method is one the accepted options. Otherwise, we'll need some help from the billing specialists to get this sorted. Try telling the support agent "I need to open a case for human support with an invoice issue", insist on opening a ticket, and let me know if you're still unable to create it.

Mindharmonyapp 8114 We encountered the same Account Recovery form error twice on 29 October 2026: “We had an issue processing your appeal. Try again later.” No case number was returned. On 30 October, the Vercel Help assistant directed the form-failure report to this Community while stating that account-access cases cannot use the standard support case route. Could a Vercel staff member investigate the form defect and provide an official private route for submitting the recovery request when the required form fails? We are not requesting any bypass of identity verification. Account details can be supplied only th

Amy Egan @jeremytan9901-9836 @mindharmonyapp-8114 are you still having trouble with the form?

Amy Egan I don't see a pause on your account. Are you still seeing this?

leyrialu-6104 Hi, thanks for replying. You're right, I can log in now, but I've lost all my deployments. I can't see them in the deployments section. Can you help me?

Amy Egan Are you missing just older deployments, or whole projects? If it's older deployments, they may have been deleted in line with your Deployment Retention settings. If it's whole projects, make sure you're signed in to the correct account. Some people have more than one.

heaganhenry-8987 Status is autoRenewPeriod on who.is does that mean it's still in the grace period for the standard renewal cost for .io domains?

Amy Egan Hey @heaganhenry-8987. It looks like the support team was able to help you renew your domain. Please follow up with your support case if you have any other questions for them 😃

Amy Egan Sorry for the confusion. Your live site is safe: Vercel never deletes your current production deployment without your explicit instruction. Hobby includes 10 GB of storage for past versions of your site. Going over can pause new deployment, which I believe is what that email warns about. Older versions are cleaned up automatically, so you don't need to delete anything by hand. You can update your Deployment Retention settings to change how quickly old deployments are deleted. The usage page can take about a day to catch up. I'll pass your feedback on the email wording to the team.

Amy Egan Do you have a case number I can check on? If you haven't created a report yet, please do that at vercel.com/abuse

kmuellerster-ctrl Hallo, ich habe das selbe Problem, haben sie schon eine Lösung für das Problem gefunden ?

kmuellerster-ctrl hab das Problem gerade gelöst. Es lag bei mir daran, dass ich bei der erneuten Verbindung zwischen chatGPT und Vercel ein Kästchen ankreuzen musste unter dem Punkt: Configure. Hoffe konnte dir auch helfen. Beste Grüße