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Amy Egan Hey @ante-3870. Not every request is able to open a support case. It's limited to things the support team can actually help with, so a question about a third party integration or request to check env vars or code is likely ineligible. But it's also possible that the support bot misunderstood what you needed. If you can tell me what you actually need help with, I might have a solution or can direct you to the right resource
Ante 3870 Thanks, Amy. I'd prefer not to post the project details publicly. Could you point me to a private channel where I can explain the underlying issue and share the existing support conversation, so you can assess whether Vercel can help?
system Hi there! I'm just a bot here to share some info that might help you before a human arrives. If your account is eligible, you can use our new self-service recovery flow: 1. Go to vercel.com/login 2. Choose to sign in using the email + one-time password (OTP) option. 3. Select Use another sign-in method 4. Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account 5. Follow the remaining prompts to complete the recovery process If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access. If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. **Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future.** There's no need to open an additional case if you already have one open. Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.
ricardoffmendes Thanks. We tried exactly this flow on 9 October: after signing in with email and the one-time code, the 2FA screen only shows "Use a Recovery Code Instead" and "Start 2FA recovery". There is no "Use another sign-in method", so the GitHub verification is not offered for this account, and the case opened through "Start 2FA recovery" (TNS_012Aa7d36q5eC3Uv) was declined on 10 October. She will retry the flow once more and we will add a screenshot of the 2FA screen here. We would appreciate a human looking at the case.
ricardoffmendes **Update, 24 October.** The self-service flow was repeated on 17 October in a clean browser (no cookies, no local storage), exactly as the bot describes: sign-in with email and the one-time code, which was accepted. The 2FA screen still only offers "Use a Recovery Code Instead" and "Start 2FA recovery". There is no "Use another sign-in method", so the GitHub verification is not available for this account. Screenshot attached. "Start 2FA recovery" was submitted again that day, with the team, the projects and the fact that the account never had a payment method. It opened a new case, **TNS_01ggiQChmRmNVKMO** (the earlier one, TNS_012Aa7d36q5eC3Uv, was declined on 10 October). The recovery form has no field for attachments, so the screenshot could not go with it. On 18 October the Safety Team replied on the case thread with the same template as on 9 October (look for the recovery keys; otherwise send the team name, up to three projects or URLs, and the card details if there is one). On 22 October the account owner answered on that thread with all of it, naming the case: the team and its owner, the three projects, no card (Hobby plan, never charged), the GitHub account linked to this email as primary verified, and the offer to publish any token you ask for. Two days later there is no further reply, and Pro support told us on 12 October that it cannot open or escalate recovery cases. The account owner controls the linked GitHub account and can publish any token you ask for, and as the team owner I can confirm her membership and the projects she transferred into the team. Could someone from the Vercel team look at case TNS_01ggiQChmRmNVKMO, or tell us which verification path applies to a GitHub-linked account without a payment method? Thank you.
Anshuman Bhardwaj Hi @wajidkhann7788-6932, welcome to the Vercel Community! I think technically Vercel is capable of hosting any large application. You can see many of the largest companies in the world using Vercel on our https://vercel.com/customers page. SEO depends on the framework you choose and the content itself. Vercel can help in this area by serving the content fast. I see no issues in using Vercel. > This is not a legal advice about the content or legality of the app itself.
Ahmad Sajid Thanks for the insight, Vercel will be a great fit for what I’m building!
cloudstacking I’m wondering if Vercel is a good option for hosting this kind of site, especially in terms of performance, SEO, and handling moderate traffic. Has anyone here hosted a similar site on Vercel, and are there any limitations I should be aware of?
