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Amy Egan Hey @tomrowbo Do you have a support case open? Unfortunately, the community can't issue refunds. That kind of thing is limited to the support team. If you don't have a case yet, please open one at vercel.com/help so the support team can lend a hand.
Amy Egan Just be sure to tell the chat agent that you want to open a support case. That way it'll give you a form to open a case instead of trying to issue a refund on its own if you ran into trouble with that option already
Tomrowbo Hi Amy, They replaced the support team with AI so I couldn't get through to a real person :/ I was partially refunded what the automatic refunds could give me, however, that was not all. I'd appreciate being able to speak to the real support team so I can get a full refund and not the automated limits. Thanls, Tom
system There's another community post with 404 debugging tips that might be helpful. Please give these solutions a try and let us know how it goes. https://community.vercel.com/t/debugging-404-errors/437 A human should be around soon to offer more advice. But you can also get helpful information quickly by asking v0.
Omediae Following up on this unresolved question. Could someone from the Firewall team clarify: 1. What supported operation creates the first unpublished firewall draft without activating it? The REST reference and CLI use different endpoints. 2. Does PUT /config stage or immediately activate configuration? 3. What JSON shape supports a fixed-window SDK rule with an over-limit Log action and API-controlled keys? 4. Is environment=preview supported for SDK rate-limit requests? We understand Hobby’s one-rate-limit-rule allowance and three-custom-rule ceiling. We’re seeking a safe, supported single-rule test—not additional quota. The test remains protected, synthetic-only and disabled pending clarification. Please route this to the Firewall team if necessary.
system There's another community post with 404 debugging tips that might be helpful. Please give these solutions a try and let us know how it goes. https://community.vercel.com/t/debugging-404-errors/437 A human should be around soon to offer more advice. But you can also get helpful information quickly by asking v0.
Papyrustradedev 2448 Update: I tried re-adding and removing the domain to force a cleanup. - Created a new project on this team and added papyrustrade.xyz. It verified immediately (the domain config API reported `configuredBy: http`, i.e. requests for the domain are still reaching Vercel's edge). - Then removed it from the project, deleted the team domain, and deleted the project. - 10+ minutes later, AWS `list-conflicting-aliases` still shows papyrustrade.xyz attached to the external distribution, and the domain still returns `server: Vercel` / `DEPLOYMENT_NOT_FOUND`. There is also a system certificate for papyrustrade.xyz (`cert_ssDTi5EdS0SiGdilsrDdLYr2`, autoRenew: true) that can't be deleted (`cert_deletion_denied`). Could someone on the Vercel team release the domain and this certificate from the edge network? Thanks.
Amy Egan Sorry to hear you had some unexpected high usage, @pabloost. Do you have a support case open? The community isn't able to issue refunds. For security reasons, that kind of thing is limited to the support team. If you don't have a case yet, please open one at vercel.com/help so the support team can assist
Pablo Hey! Thanks for your help. Unfortunately, I can´t as an agents responds automatically without the option to talk with support team :-(
Amy Egan Hey @jennie369. It looks like you've been working with a support engineer on your case. Please continue to follow up with them to get this solved 🙏
Jenniec Hi Amy, thanks for checking in. I have been working with the support engineer, but the case isn’t resolved. They closed it with a 25% goodwill refund ($134.64) and said that’s the maximum. $489.52 is still unrefunded. The issue is consent. My projects were explicitly set to fixed Basic/Standard machines, and the system overwrote that choice the minute I upgraded (isSystemInitiated: true, “because your team’s plan changed”). The upgrade screen said nothing about changing build machines or adding on-demand Build CPU charges. On Oct 3 it also auto-upgraded yinyang-web to 8 CPUs without asking. At best, the changelog wording (“default for new Pro teams” vs. “enable in your team settings”) is ambiguous about upgraded teams. An ambiguous term shouldn’t override a setting I chose explicitly. Budget emails that report usage “already incurred” aren’t consent to a machine I never selected. Could someone on the billing side please take another look at case CSE_01RxdvwtOfqTrLfo? I’d like the remaining $489.52 for the unauthorized Elastic overage refunded. Happy to share details privately.
Parsifal Hi Vercel team, just following up on this request. My Blob store is still suspended, and I'm unable to download the existing files due to 403 errors. I'm not asking for additional quota or continued service — I only need temporary read-only access to export my data and migrate it to my own server. Could someone from the team please take a look or suggest an alternative way to retrieve the files? I'd really appreciate your help, as the store contains data I need to preserve. Thanks!
Parsifal Hi Vercel team, following up again as I still haven't received any response. I understand the Hobby plan limits, and I'm not asking for additional quota or continued service. I only need **one-time access to export my existing data** before migrating away from Vercel Blob. The files are still inaccessible due to 403 errors, and I'm concerned about being unable to recover important data. **Could someone from the Vercel team please help escalate this request or provide an alternative way to export the files?** Even a brief update on whether this is possible would be greatly appreciated. Thank you!
Parsifal Hi @jacobparis, sorry to tag you directly. I noticed you helped another user with a similar Blob suspension issue by temporarily unsuspending their store for data export. I'm facing the same situation and have been unable to recover my existing files. I've already fixed the excessive operations and am migrating away from Vercel Blob. Would you be able to help with a one-time temporary unsuspend for data export, or point me to someone who can? I'd really appreciate your help. Thank you!
