2FA recovery request pending since July 20 — no response after 3+ business days - Help

Hello,

I am posting here because my 2FA recovery case appears to be stuck, and I have not received any human response through the email channel.

Summary

I am locked out of my Vercel account because I lost access to my 2FA method.
My passkey was stored on my iPhone and was removed after a recent iOS update/reconfiguration. "Continue with Passkey" now fails with "Couldn't verify your passkey," and the browser only offers the cross-device QR flow, confirming no local passkey exists on my machine.
I do not have a working authenticator code, and I was unable to locate my recovery codes.

What I have already done

Submitted a request through vercel.com/accountrecovery .
Received the automated response from registration@vercel.com on July 20, 2026.
Replied to that email the same day with all seven verification items requested (account email, creation date, team name, phone number, Git provider/username, project names, payment method status).
Case thread reference: C28A1lXJJJqkKnRnWOoirkE

Current status

It has now been more than three business days since I submitted the complete verification information, and I have received no further reply — not even a confirmation that the case entered the review queue.

Why this is time-sensitive

This account manages active production projects, and I currently have no dashboard access at all. I understand from the automated reply that 2FA recovery volume is high right now, so I am not asking to skip the queue — I would simply appreciate confirmation that my case was received and an estimated timeline.

Request

Could a staff member please check the status of thread C28A1lXJJJqkKnRnWOoirkE? If any additional proof of account ownership would help expedite verification, I am ready to provide it immediately via a private channel.

Thank you.

Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If you need help accessing your account, please use the account recovery form at vercel.com/accountrecovery to open a support case with the account recovery specialists. They may take some time to complete a thorough ownership verification process to keep your account safe. There's no need to open an additional case if you already have one open.

If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access.

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.

Hi - huge apologies for the delay, and we hear you. We’re working our way through the caseload – we have a small (but growing) specialist team that can help (account compromises require careful ownership verification) and are building system improvements to make it faster across the board.

I'm checking on the status of C28A1lXJJJqkKnRnWOoirkE with the specialist team now