2FA recovery request still pending — Case #01563224 - Help

Title: 2FA recovery request still pending — Case #01563224

Hi Vercel team,

I’m locked out of my Vercel account because I lost access to my 2FA authenticator.

I submitted the 2FA recovery request on September 20 and received case #01563224, but I still haven’t received any response from the support team.

While waiting, I accidentally submitted the recovery form again and got another case #01577866. I know I shouldn’t have submitted it again 😅

Can someone please check the status of my original case #01563224 and let me know if anything else is needed from my side?

I still have access to the email linked to my Vercel account and can provide any information needed to verify that I’m the account owner.

Thanks!

Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

Go to vercel.com/login
Choose to sign in using the email + one-time password (OTP) option.
Select Use another sign-in method
Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
Follow the remaining prompts to complete the recovery process

If you've ever set up a passkey, possibly on another device, you can use that to get back into your account and update 2FA settings yourself. You can also use recovery codes if you've stored those in a safe place that you can still access.

If you are unable to access your account using the steps above, you can open a support case using the Start 2FA recovery option on the Two-Factor Authentication login screen. Please do not publicly post account details, like your email address, that could help an attacker gain access to your account in the future. There's no need to open an additional case if you already have one open.

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.

Thanks for the information.

I’ve already tried the self-service recovery steps mentioned above. I can successfully sign in through my previously linked GitHub account, but Vercel still asks for the 2FA code afterward.

Unfortunately, I no longer have access to my authenticator, and I don’t have a passkey or recovery codes.

I have already submitted the 2FA recovery request and received case #01563224. I also accidentally submitted it a second time and received #01577866.

Could a member of the support/security team please review my existing recovery case and help me complete the ownership verification process?

I still have access to the verified email address associated with my Vercel account and can provide any required information privately.

Thank you for your help.

Hi there! I'm just a bot here to share some info that might help you before a human arrives.

If your account is eligible, you can use our new self-service recovery flow:

Go to vercel.com/login
Choose to sign in using the email + one-time password (OTP) option.
Select Use another sign-in method
Verify your identity using the GitHub, GitLab, or Bitbucket account previously linked to your Vercel account
Follow the remaining prompts to complete the recovery process

Thanks for your patience while the team works to resolve all cases as quickly as possible while keeping everyone’s accounts safe and secure. A human should be here soon to help.