Something isn’t making sense to me, why should I only have 5 messages even though I have more than $5 worth of credits that I bought, I recently stopped paying for monthly credits because of some other issues which I’ve raised, now I still have credits from other months up to $40 but Im only limited to 5 messages on the free plan. I want to use my purchased credits and not the monthly without having to move to another plan. Currently Im not too comfortable investing $20 a month while the v0 team keeps pushing new updates constantly, some of which really are more buggy than stable versions of v0.
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Hi @leslo360, I’m assuming you bought those credits when on a paid v0 plan. As such, you cannot use purchased credits on the Free plan. I’d suggest you upgrade to a paid tier to consume those credits.
Problem is on my side, Id have to pay an additional $20 to go back to the paid tier. Honestly Im not comfortable with that, hense why I still have the credits still in my account without using them. Can I get a refund instead, Im not about to pay for credits I wont use
I understand. In this case, it’s best to open a support case at vercel.com/help for this. Customers on all plan types are welcome to open a new case for any billing issue.
Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.
Please let me know if you have any other questions 
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