Hi all, my Pro project had an unexpected traffic spike starting around Oct 5 (a handful of clients hammering dynamic pages with no rate limit in place). Combined with Observability Plus billing per event, I ended up with ~$227 in usage this billing cycle, ~$181 of it from Observability Events alone.

Since then I've disabled Observability Plus, added a per-IP rate limit, turned on Bot Protection, and blocked AI bots.

The support agent says on-demand usage is non-refundable and won't open a case. Has anyone had luck getting a one-time goodwill credit for an accidental spike like this, or is there a Vercel team member who could take a look? Happy to share details by DM.

Thanks!