Account still paused after billing cycle reset - usage is within limits

Help
1

My Hobby account is currently paused, but my billing cycle has reset and all my usage is well within the limits:

  • Edge Requests: 9.5K / 1M
  • Fast Data Transfer: 14.93 MB / 100 GB
  • All other metrics at 0 or minimal usage

The pause was triggered in a previous billing cycle when I exceeded limits. I already used my one-time temporary usage increase back then. Now that a new billing cycle has started and my usage has reset, I expected the pause to be automatically lifted, but it hasn’t.

This appears to be a false pause since my current usage is clearly within the Hobby plan limits. Is there any way to get this resolved without upgrading?

Thanks for any help!

2

Vercel’s support agent can help :smiley:

3

I had used charbot bur it asked to me post in community for help

4

I’m not sure why the support agent said it couldn’t unblock you, but it looks like your team is unpaused now. Since your team has already used its one-time temporary usage increase, the only way to restore service if you exceed Hobby limits in the future will be to upgrade to the Pro plan