Account Takeover – Account Recovery Request Pending for 7 Days - Help

Hi everyone,

I'm hoping someone from the Vercel team can help me verify that my account recovery request has reached the appropriate team.

My Vercel account was compromised on July 28. An attacker gained access, added a new email address, made it the primary email, and removed my original email address from the account. My original email is now reported as "not associated with any account", so I can no longer log in or reset my password.

I submitted the official Account Recovery form 7 days ago, but I haven't received any update since then.

The account owns a domain which was purchased directly through Vercel, and I have the purchase receipt, invoice, access to the original email address, and many historical Vercel emails proving ownership.

I completely understand that account recovery requires verification, and I'm not asking for any account details here. I would simply like to know whether someone from the team could confirm that my recovery request has been received and is being processed, or advise if there is anything else I should do. I can provide case number.

Thank you very much for your time.

Hey . If you give me the case number, I can check on it for you

Hi, thanks , my case number is 01389968.

Thanks . I flagged it with the team as higher priority

Hi,

Unfortunately, I have still no news. It's becoming urgent for me to get my app back up and running. To do that, I need at least access to my domain name so I can deploy the app elsewhere. Once again, I have all the proof of purchase; I'd appreciate it if someone could get back to me to sort this out.

Thanks

It looks like the team sent a message a while back and is waiting for you to reply. Please respond to their message with any additional info they requested so they can continue the ownership verification process

Thanks for your follow up. I’ve just checked the email account I used to make the request, and I can’t find any emails from Vercel apart from the confirmation emails. If this message was sent on the account linked to this address, then I cannot access it, as when I try to log in, I am told that no account is linked to it.