Hello Vercel Team,

I’m requesting clarification and, if possible, a manual review of an AI Gateway suspension on my account/team.

Team: chenji2028-5713

I created the AI Gateway recently for legitimate personal AI development and OpenClaw integration.

My setup was very limited and consisted mainly of connectivity tests:

• Created one Vercel AI Gateway API key.
• Completed payment card verification.
• Connected the official Vercel AI Gateway provider in OpenClaw.
• Provider Allowlist is OFF.
• Model Allowlist is OFF.
• I only performed a small number of minimal model connectivity tests.

Observed results:

• alibaba/qwen-3-14b via DeepInfra → HTTP 200
• google/gemini-3.8-flash via Google Vertex AI → HTTP 403
• google/gemini-3.8-flash via Google → HTTP 403
• anthropic/claude-opus-4.6 via Google Vertex AI → HTTP 403
• openai/gpt-6-astra via Azure → HTTP 403
• spacexai/grok-4.7 → HTTP 403

All of these requests are visible in my Vercel AI Gateway logs.

I then contacted Vercel Agent and was informed that the AI Gateway team had suspended my account and that Customer Support could not review it.

I do not know what triggered the suspension.

I have not attempted to bypass the suspension by creating another account, another team, rotating keys, or using another payment method.

I would like to comply with Vercel’s policies and understand what happened.

Could a Vercel staff member please help clarify:

1. Whether this suspension applies specifically to AI Gateway or to my entire Vercel account.
2. Whether the suspension is temporary or permanent.
3. Whether there is an appeal/reconsideration process.
4. Whether any action is required from me to resolve the issue.

I can provide the relevant gen_... request IDs and screenshots from the AI Gateway logs privately if needed.

For security reasons, I will not post my API key publicly.

Thank you for reviewing this.