(edited)
Hi Vercel team,
My AI Gateway worked normally until the previous credit balance was depleted.
I then purchased $4500+ in new AI Gateway Credits. The new positive balance and valid payment methods are visible under the same Hobby team, but access has not been restored.
Current behavior:
- All authenticated AI Gateway requests return: {“error”:{“message”:“Forbidden.”,“type”:“access_denied”}}
- A newly generated team-scoped API key returns the same 403.
- AI Gateway Playground incorrectly asks me to add a payment method, although valid cards are already saved under the team.
- The issue persists across models and providers.
This appears to be a team-level authorization or entitlement state that was not restored after the balance was replenished.
Team ID: [REDACTED]
Could someone from the AI Gateway team inspect and restore access for this team?
