AI Gateway usage has been blocked

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Hi Vercel team,

My AI Gateway worked normally until the previous credit balance was depleted.

I then purchased $4500+ in new AI Gateway Credits. The new positive balance and valid payment methods are visible under the same Hobby team, but access has not been restored.

Current behavior:

  • All authenticated AI Gateway requests return:
    {“error”:{“message”:“Forbidden.”,“type”:“access_denied”}}
  • A newly generated team-scoped API key returns the same 403.
  • AI Gateway Playground incorrectly asks me to add a payment method, although valid cards are already saved under the team.
  • The issue persists across models and providers.

This appears to be a team-level authorization or entitlement state that was not restored after the balance was replenished.

Team ID: team_VPoDL3jAIz8BUprXmRdGnAYM

Could someone from the AI Gateway team inspect and restore access for this team?