Is there any self help method to reset my authenticator app? I am stuck in a loop where I need the app or recovery codes to change but have neither. I already have MFA against email but also authenticator app. I have registered cases and sent emails but no answer yet so was wondering if there is any other avenue?
You did the right thing by opening a case!
There's a very limited number of people who can access the systems to solve account issues. If you opened a ticket through the account recovery form or vercel.com/help, it'll be assigned to the support engineers who can help.
Cases are generally solved in the order they were created. Thank you for your patience while the team works through the cases opened before yours 
thanks Amy, here are my case numbers. 01181124, 01187065, 01199614 I think the first one is incorrect, the chat bot steered me in the wrong direction.
i've been waiting for almost a month now!
I've flagged your case. All three are merged into one now to make sure the team has all the info in one place.
I'm not able to access the systems needed for this kind of security change. That's limited to the team assigned to your case. But I expect you'll have a response from them very soon. Thanks for your patience waiting on this.
Hi Amy, I started my own business on the 18th of May, I was going to build it off the back of what I have learned using Vercel, I have now been held hostage and can't do anything. If this case is not resolved by the end of the week I am going to have to get my domains moved to Go Daddy and find a new hosting solution for my project.
I flagged your case for the account access team to review. Are you still waiting to hear from them?
Still nothing from anybody. All I need them to do is to switch off the authenticator auth, I already have 2fa via email.