If anyone has helpful advice much appreciated. Super frustrated but still love v0. Yeah I could pay extra/double but that just rewards bad behviour/incompetence.
S.
any screenshots you can share (blur out any sensitive info like CC#s if shown, etc) would be helpful to the team.
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Hey! You can request a refund in Vercel.com/help. Thank you for sharing, let me also flag this to the v0 team!
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YOU BOTH ROCK — thank you.
I want to apologize for my tone earlier. I was under a lot of stress and the lack of a clear way to formally ask for help around a billing issue got frustrating, especially with a deadline looming.
I’ve forwarded all of my receipts to ar@vercel and billing@vercel. My wording was definitely written under cortisol, not malice — so thanks for your patience.
One quick question: do I really need to upload redacted PDFs, or is there a safer way to verify charges? I’m not trying to be difficult — just careful about privacy.
Also, candidly: V0 is great. What broke down here wasn’t the product, it was the support funnel under stress. If you’re ever interested, I know someone exceptional in support systems design — the kind that actually reduces escalation instead of amplifying it. She’s senior, practical, reasonably priced, and based in Portland.
You have my email.
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