Hi Vercel team,

Asking for help escalating a billing case that has had no human response yet.

Case ID: 010PChLo0t9IWLbz (Severity 2, Billing > Refund Request) Opened: September 22, 2026 Team: Busy Bees Command (Pro) Current status: Open / Awaiting response

Summary: Vercel Agent Code Review ran on ~1,000+ automated PRs in our repo and generated $1,779.09 of Agent usage on our Sep 21 invoice (ZINTEJXU-0008; our normal bill is ~$40/mo), plus another $276.37 accrued Sep 21-22 in the current cycle before we were able to turn it off. We never received a spend alert. All Agent features are now disabled and Spend Management is set to $100.

The self-service refund flow in the help bot returned "Automatic Refund Limit Reached" and the bot would not open a human case for the paid invoice, so the case above was opened via the "waive uninvoiced usage" path. We are asking for a refund or account credit of the Agent lines and a waiver of the uninvoiced $276.37 - account credit is completely fine.

The case acknowledgement said response time is currently 2-3 weeks. If someone could take a look before the Oct 21 invoice bills the accruing amount, we would really appreciate it. Happy to provide anything else needed in the case.

Thank you!