Hi team, I'm posting here because both the Vercel automated agent and support flow are dead-ending into an impossible loop for Marketplace charges. The Situation I've run a project on the free tier for 3 years, originally on Vercel Postgres, which was automatically transitioned to the Vercel Marketplace powered by Neon. On October 1, 2026, my card on file was billed $2.57 by Vercel Inc. (Invoice BEC8250B-0053) for fractional compute/storage overages. I have already reverted the database integration plan back to free_v3 on my dashboard to cap any future usage. The Support Loop
- Vercel AI Support: Refuses to open a manual ticket or process a refund, stating that Vercel cannot adjust or authorize third-party Marketplace charges and instructs me to contact Neon directly.
- Neon Console: Explicitly displays "There are no past invoices" and lists the database as "Neon subscription managed by Vercel". Neon has no transaction record or payment method on file to refund.
- Neon Support: Ticketing is gated behind paid plans. Direct emails receive an automated reply stating the inbox is unmonitored for free tier accounts.
- Vercel Self-Service Refund: The dropdown tool on Vercel excludes Marketplace invoices entirely. The Problem Vercel Inc. is the legal Merchant of Record on the Stripe receipt. Telling customers to seek a refund from a partner who has zero billing records, no merchant facilities for the transaction, and no billing support queue for free accounts leaves users completely stranded. Could a Vercel team member please escalate Invoice BEC8250B-0053 (digiguru's Team) to the billing team for a manual credit/refund?