A duplicate v0 Seats x2 team billed us May-Sep by mistake. $851.83 is owed after a $93.33 credit. Our first case, CSE_01QAyGnPvN9Qb2L9, has been open since Oct 11 with no reply. The Severity 2 follow-up, CSE_01xERPQHUEpGXZkN, has been open since Oct 23, also with no reply. The self-service form only takes one invoice at a time and doesn't cover a cancelled team. Could a staff member route this to billing? Thanks.