Hello,

I’m looking for help with an existing billing support case 01rIxoWjUwnQSuOA, opened on August 19, 2026.

The case concerns an accidental v0 Business renewal. The actual amount charged to my payment method was $70, and I am requesting a manual refund of that charge.

The v0 Business subscription has already been cancelled and will not renew. The self-service refund system showed Estimated Refund: $0.00, so the issue requires manual review by the billing team.

I have followed up several times in the existing support case, but after three weeks I still have not received a response from a billing specialist.

I have also contacted the billing team by email today.

Could someone from Vercel please check whether case 01rIxoWjUwnQSuOA can be escalated or routed to the appropriate billing specialist?

I’m not looking to create another support case — I just need assistance with the existing one.

Thank you.